Thank you for shopping at Brew Café. Your satisfaction is important to us, and we strive to provide high-quality products. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Below is a detailed overview of our refund and returns policy.
1. Returns
You have 14 days from the date you receive your item to request a return. To be eligible for a return:
- Condition: The item must be unused and in the same condition as when you received it. This means that the item should not show signs of wear or use.
- Packaging: The item must be returned in its original packaging. This includes any boxes, tags, or accessories that came with the product.
- Receipt: You must provide the receipt or proof of purchase with your return. This helps us process your return efficiently and confirm your purchase.
To initiate a return, please contact us at contact@brewcafe.com. We will provide you with instructions on how to return your item.
2. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email once we have received and inspected your item. If the return is approved:
- Refund Processing: We will process the refund to your original method of payment. The time it takes for the refund to appear in your account depends on your card issuer’s policies and can vary from a few days to several weeks.
- Status Notification: You will be informed of the status of your refund after the inspection. If the item does not meet our return criteria, we will contact you with further details.
3. Shipping Costs
- Return Shipping: You are responsible for paying the shipping costs to return the item to us. These costs are non-refundable.
- Refund Deductions: If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
4. Exchanges
We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us at contact@brewcafe.com. We will provide instructions on how to proceed with the exchange. Please note that we cannot guarantee the availability of an exchange item until we inspect the returned product.
5. Non-Returnable Items
Certain items are not eligible for return or refund. These include:
- Perishable Goods: Items such as baked goods or fresh coffee beans that are perishable and cannot be returned.
- Custom or Personalized Items: Products that have been customized or personalized specifically for you.
- Gift Cards: Gift cards are non-returnable and non-refundable.
6. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at:
Email: contact@brewcafe.com
We are committed to ensuring your satisfaction and are here to help with any issues you may have. Thank you for choosing Brew Café. We appreciate your business and look forward to serving you again!
